> Source: [sk171672](https://support.checkpoint.com/results/sk/sk171672)

# sk171672 - Capsule Workspace times out when using Cisco DUO MFA on iOS

| Property | Value |
|----------|-------|
| Solution ID | sk171672 |
| Date Created | 2021-01-25 |
| Last Modified | 2021-01-27 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * Capsule Workspace, using Cisco DUO MFA on iOS, times out when answering the DUO MFA Prompt. When trying to connect to Capsule Workspace on the iOS mobile, the user is asked for his DUO MFA Prompt. This requires the user to minimize the Capsule Workspace app and accept the Prompt.
* After logging out of the Capsule Workspace app, the user cannot login and sees: "Connection Error, Network error during login" error.
* From the MFA logs it seems as if the user is logged in, but the app crashes.

## Cause

There is an issue when the Login page minimizes, as the Prompt window opens. As the Login page is minimized in the background, the connection is interrupted. The authentication is accepted, however the minimized page causes the request to be killed by iOS, and prevents policy from being installed.

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## Solution

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