> Source: [sk171645](https://support.checkpoint.com/results/sk/sk171645)

# sk171645 - Anti-Malware signatures update does not work when EasyConnect software is installed

| Property | Value |
|----------|-------|
| Solution ID | sk171645 |
| Date Created | 2021-01-21 |
| Last Modified | 2021-01-27 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |
| Platform | Open Server |

## Symptoms

- Anti-Malware signatures update does not work when EasyConnect software is installed.

## Cause

EasyConnect intervenes with the Winsock structure.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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