> Source: [sk171592](https://support.checkpoint.com/results/sk/sk171592)

# sk171592 - "Warning: The other Orchestrators are unreachable" when adding a Security Group Member to a Maestro Security Group 

| Property | Value |
|----------|-------|
| Solution ID | sk171592 |
| Date Created | 2021-01-20 |
| Last Modified | 2025-02-05 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * This error appears when you add a new Security Group Member to a Maestro Security Group:

  `Warning: The other Orchestrators (1_2) are unreachable.`

  **Note**: Cabling and Port Status work correctly.

  <br />

* The */var/log/messages/* file contains these errors:

  `
  smo_rest_util: error: smo_rest_api_request_url: smo_rest_api_request_with_url: ERROR! Failed`  
  ` to Handle request. smo_rest_api_type = -1`  

  `

  smo_rest_api_handle_request: curl_easy_perform() failed: Couldn't connect to server: Failed`  
  ` to connect to 192.0.2.X port 443: Connection refused
  `

  <br />

## Cause

The Web SSL port 443 is unavailable or closed on the Maestro Hyperscale Orchestrator.   

The use of standard port 443 (SSL) for the Platform Portal on the Maestro Orchestrator Switch is required. This connection is required to distribute the Security Group configuration to Orchestrator switches and all Security Group Members in the Maestro environment.

<br />

## Solution

Procedure:  

1. Verify the web SSL port configuration on the two Maestro Hyperscale Orchestrators:
   * `>show web ssl-port`  

2. If the port is not 443, configure it as port 443 on the Maestro Hyperscale Orchestrator:
   * `>set web ssl-port 443`

**Note**: This issue does not have an effect on UserCheck etc., as the SSL port for those features is applied on Security Group Members, not on the Maestro Hyperscale Orchestrator.

---

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