> Source: [sk171584](https://support.checkpoint.com/results/sk/sk171584)

# sk171584 - Azure Gateway does not respond to health probes 

| Property | Value |
|----------|-------|
| Solution ID | sk171584 |
| Date Created | 2021-01-18 |
| Last Modified | 2026-05-10 |
| Technical Level | Advanced |
| Products | Cloud Firewall |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |
| Platform | Azure |

## Symptoms

- * Cluster health shows no information in "Insight" in the Azure portal.
* `#fw ctl zdebug drop | grep 8117` shows that health probes are dropped on the rulebase.
* `# fw ctl zdebug -m cluster cloud` for a High Availability cluster or `#fw ctl zdebug highavail` for a VMSS cluster result in:

  ```
  
  @;3670439;[cpu_3];[fw4_0];fwlic_count_host: Not enforcing hosts (nhosts=0);
  @;3670439;[cpu_1];[fw4_2];fwlic_count_host: Not enforcing hosts (nhosts=0);
  @;3670439;[cpu_2];[fw4_1];fwlic_count_host: Not enforcing hosts (nhosts=0);
  @;3670439;[cpu_1];[fw4_2];fwlic_count_host: Not enforcing hosts (nhosts=0);
  ```

* The `$FWDIR/scripts/azure_ha_test.py` command does not show any issues.

  <br />

* Running "fw ctl zdebug -m cluster cloud" results in an empty output on the problematic VM

## Cause

The Gateway is missing configuration in the *fwkern.conf* file to handle health probe packets.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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