> Source: [sk171568](https://support.checkpoint.com/results/sk/sk171568)

# sk171568 - CPUSE upgrade fails with "Installation failed to access an installation file" error

| Property | Value |
|----------|-------|
| Solution ID | sk171568 |
| Date Created | 2021-01-18 |
| Last Modified | 2021-01-19 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82, R81.20, R82.20 |
| OS | Gaia |

## Symptoms

- *

  ```
  
  Checkpoint> installer upgrade
  
  **  ************************************************************************* **
  **              Connection error. Packages list might be incomplete         **
  **  ************************************************************************* **
  **                                  Majors                                    **
  **  ************************************************************************* **
  
  Num Display name                                                            Type
  
  1   Check_Point_R80.20_T101_Fresh_Install_and_Upgrade_Security_Gateway.tgz  Major Version
  
   
  
  Checkpoint> installer upgrade 1
  
  Existing OS settings and Check Point database are preserved.
  
  The machine will automatically reboot after upgrade.
  
  Do you want to continue? ([y]es / [n]o)  y
  
  
  Info: Initiating upgrade of Check_Point_R80.20_T101_Fresh_Install_and_Upgrade_Security_Gateway.tgz...
  
  Interactive mode is enabled. Press CTRL + C to exit (this will not stop the operation)
  
  Result: Install of package Check_Point_R80.20_T101_Fresh_Install_and_Upgrade_Security_Gateway.tgz Failed
  
  Failed to access an installation file.
  ```

* From the `/opt/CPInstLog/DeploymentAgent.log` file:  

  `[DATE -TIME][1141 1141][HIGH DALOG_NORMAL]: Get_Metadata_Info:: Command: nice -n 19 gtar -zxvf "/var/log/upload//Check_Point_R80.20_T101_Fresh_Install_and_Upgrade_Security_Gateway.tgz" -C "/var/log/tmp/metadata_XREd0M"`  
  `[DATE -TIME][1141 1141][HIGH DALOG_NORMAL]: Get_Metadata_Info:: Error: Failed to extract metadata information to temporary directory /var/log/tmp/metadata_XREd0M`  
  `[DATE -TIME][1141 1141][HIGH DALOG_NORMAL]: Get_Metadata_Info:: Return code: 2`  
  `[DATE -TIME][1141 1141][HIGH DALOG_NORMAL]: Get_Metadata_Info:: Output:`  
  `DDRpackage.tar`  
  `gtar: Skipping to next header`  
  `gtar: Archive contains obsolescent base-64 headers`  

  `gzip: stdin: invalid compressed data--format violated`  
  `gtar: Child returned status 1`  
  `gtar: Error exit delayed from previous errors`

## Cause

The error is caused by a script from the upgrade package "post.sh" that configured to check for the user named "Admin" specifically.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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