> Source: [sk171548](https://support.checkpoint.com/results/sk/sk171548)

# sk171548 - Cannot download packet capture from SmartConsole in Scalable Platform Appliances and R80.30SP Maestro 

| Property | Value |
|----------|-------|
| Solution ID | sk171548 |
| Date Created | 2021-01-18 |
| Last Modified | 2021-01-19 |
| Technical Level | Advanced |
| Products | Scalable Platforms |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * When the user tries to fetch a traffic capture file from the Threat Prevention IPS log, this error appears:  
  "`Unexpected error while retrieving the packet capture.`"   
  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk171548/Untitled202101191450281.png)
* TCPDUMP over port 256 shows that the Security Management Server communicates with SMO IP.

## Cause

The log and traffic capture were generated by an SGM (non-SMO blade).  

The Security Management Server is not "aware" of SGMs and cannot fetch the files via communication over port 256.

## Solution

This solution requires authentication. Please log in to view the full solution.

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