> Source: [sk171525](https://support.checkpoint.com/results/sk/sk171525)

# sk171525 - Management Server CPUSE upgrade verification error: "No upgrade tools package is installed for R8x.xx version. To download the package manually, refer to sk135172. Restart verify process using -skip_upgrade_tools_check flag."

| Property | Value |
|----------|-------|
| Solution ID | sk171525 |
| Date Created | 2021-01-13 |
| Last Modified | 2026-06-16 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Management Server CPUSE upgrade verification process fails. Here is an example of the CPUSE command line verification result:  

  `Host> installer verify X`  
  `Info: Initiating verify of Check_Point_R80.xx_T294_Fresh_Install_and_Upgrade.tgz...`  
  `Interactive mode is enabled. Press CTRL + C to exit (this will not stop the operation)`  
  `Result: Verifier results Package: Check Point R80.xx Gaia Fresh Install and upgrade Clean Install: Installation is allowed. Upgrade: The following results are not compatible with the package:`  
  `- No upgrade tools package is installed for R80.xx version. To download the package manually, refer to sk135172. Restart verify process using -skip_upgrade_tools_check flag.`  
  `The R80.xx image you have imported is not supported for upgrade on:`  
  `- Open Servers configured as a Security Gateway or Stand Alone.`  
  `- Cloud environments (Microsoft Azure, Google Cloud, Amazon Web Service and Aliyun).`  
  `- ClusterXL in Load Sharing mode with IPSec VPN blade enabled (this limitation does not apply to VSX in VSLS mode). See sk162637`  
  `This R80.xx image is allowed for upgrade only on a machine with 64bit CPU`  
  `To upgrade from R75.X, first upgrade to R77.30 and only then upgrade to R80.xx.`  

* "`$MDS_FWDIR/scripts/migrate_server verify -skip_upgrade_tools_check -v R8x.xx`" command returns the same verification error:  

  ` No upgrade tools package is installed for R80.xx version. To download the package manually, refer to sk135172. Restart verify process using -skip_upgrade_tools_check flag.`  

* This dbget command returns nothing:  

  `[Expert@Host:0]# dbget installer:packages:R80.xx:installed_on `  
  `[Expert@Host:0]#
  `  

* When trying to install Check Point Upgrade Tools Package for R8x.xx through CPUSE- this message shows:  

  ` Newer or equal build of this package is already installed.`  
  `Another build of this package is already stored on the machine.`  
  `Please remove all stored builds of this package.`  

* Output of "cpprod_util CPPROD_GetValue CPupgrade-tools-R8x.xx BuildNumber 1" shows the build number of the Check Point Upgrade Tools Package for R8x.xx:  

  ` [Expert@Host:0]# cpprod_util CPPROD_GetValue CPupgrade-tools-R80.xx BuildNumber 1`  
  `994000342`  
  `[Expert@Host:0]#`  

* Solution [sk168635](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168635) does not help.

## Cause

**Please check the migrate_server tool is being invoked correctly. If the -v parameter has a lowercase "r", the error below will be shown. The tool expects an uppercase "R" in the version string.**   

Check Point Upgrade Tools Package for R8x is not installed, but the registry file (`$CPDIR/registry/HKLM_registry.data`) has a reference to the Check Point Upgrade Tools Package and its build number.

Example:

```
: (CPupgrade-tools-R80.xx
� � � � :CurrentVersion (6.0)
� � � � � � � � : (6.0
� � � � � � � � � � � � :IsConfigured (1)
� � � � � � � � � � � � :BuildNumber (994000330)
� � � � � � � � )
)
```

There is no "`CPupgrade-tools-<VERSION>`" directory in `/opt/`.

Example:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk171525/Upgrade_Tool_Missing202101131042361.jpg)

## Solution

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