> Source: [sk171500](https://support.checkpoint.com/results/sk/sk171500)

# sk171500 - Cannot install policy when Visitor mode is disabled

| Property | Value |
|----------|-------|
| Solution ID | sk171500 |
| Date Created | 2021-01-19 |
| Last Modified | 2021-01-21 |
| Technical Level | Advanced |

## Symptoms

- Policy installation fails with the following error:  

`
"Error: Visitor Mode cannot be enabled on Connection Profile '<Profile_Name>' as the Gateway to connect to 'XXXX' doesn't support Visitor Mode (either the Gateway's version is before NG AI or it has the Visitor Mode disabled)"`

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk171500/Error2202101211046442.jpg)

## Cause

There are legacy objects on the database which prevent the policy from being installed correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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