> Source: [sk171433](https://support.checkpoint.com/results/sk/sk171433)

# sk171433 - "Can't connect to VPN. Failed to verify server identity. Contact the system administrator." error in Capsule VPN

| Property | Value |
|----------|-------|
| Solution ID | sk171433 |
| Date Created | 2021-01-11 |
| Last Modified | 2022-05-09 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * "*Can't connect to VPN. Failed to verify server identity. Contact the system administrator.*" error in Capsule VPN after deleting a VPN site and creating a VPN site with the same name.

* A change of the certificate for an existing Capsule VPN connection causes connection failures.

## Cause

The VPN site name is stored in a binary format in Windows Registry and is not deleted when an administrator deletes the current VPN site and creates a VPN site with the same name again.

## Solution

This solution requires authentication. Please log in to view the full solution.

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