> Source: [sk171413](https://support.checkpoint.com/results/sk/sk171413)

# sk171413 - Missing or incorrect results in SmartView reports when filtering for networks or IP range

| Property | Value |
|----------|-------|
| Solution ID | sk171413 |
| Date Created | 2021-01-06 |
| Last Modified | 2021-06-07 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |

## Symptoms

- * No results are displayed in some widgets under "Cyber Attack" view.
* Filtering a network or IP range in a SmartEvent report does not work.
* From `$INDEXERDIR/log/log_indexer.elg`:

  ```
  
  [5 Jan 10:33:09] QueryValidations: Failed to resolve '[* TO *]' to an IP address
  [5 Jan 10:33:09] QueryProcessor::Parse: (QueryValidations)Failed to resolve '[* TO *]' to an IP address
  [5 Jan 10:33:09] ResolveValue() - failed to resolve query. Returning original query:
  dst:[* TO *]
  [5 Jan 10:33:09] POST /resolve
  
  [5 Jan 10:33:09] QueryValidations: Failed to resolve '[* TO *]' to an IP address
  [5 Jan 10:33:09] QueryProcessor::Parse: (QueryValidations)Failed to resolve '[* TO *]' to an IP address
  [5 Jan 10:33:09] ResolveValue() - failed to resolve query. Returning original query:
  src:[* TO *]
  ```

* This issue also can affect the results displayed in reports. For example, missing results in reports.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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