> Source: [sk171392](https://support.checkpoint.com/results/sk/sk171392)

# sk171392 - Forensics report does not open on the Infinity Portal for SandBlast Agent 

| Property | Value |
|----------|-------|
| Solution ID | sk171392 |
| Date Created | 2021-01-04 |
| Last Modified | 2021-01-13 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |

## Symptoms

- Forensics reports do not open, and the user receives this message: "`Failed to open attachment, make sure you have permissions and that the attachment was not already deleted"`.   
![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk171392/Forensics_Report_error202101041000591.png)

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## Cause

The issue is related to Endpoint Cloud Servers.

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## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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