> Source: [sk171377](https://support.checkpoint.com/results/sk/sk171377)

# sk171377 - Cannot download JViewer (KVM) with 21400 LOM (version 4.2b) using Chrome

| Property | Value |
|----------|-------|
| Solution ID | sk171377 |
| Date Created | 2021-01-18 |
| Last Modified | 2021-01-18 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- When the user tries to download JViewer (KVM) via a 21400 LOM (V4.2b) using Chrome, the download fails.

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## Solution

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