> Source: [sk171376](https://support.checkpoint.com/results/sk/sk171376)

# sk171376 - Old and non-existing user is shown in the policy installation list in SmartEndpoint Console

| Property | Value |
|----------|-------|
| Solution ID | sk171376 |
| Date Created | 2021-01-04 |
| Last Modified | 2021-09-01 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81 (EOS) |

## Symptoms

- * Old and non-existing user is shown in the policy installation list in SmartEndpoint Console.

* The issue occurs to rules which were edited/created by the old user last time.

## Solution

This problem was fixed. The fix is included in:

* [R81 SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170116) starting from Build 553

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [Endpoint Security server log](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk158572&partition=Advanced&product=Endpoint "Endpoint Security server log") files from the Endpoint Security server involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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