> Source: [sk171355](https://support.checkpoint.com/results/sk/sk171355)

# sk171355 - "User account expired" error when radius user tries to connect to VPN site

| Property | Value |
|----------|-------|
| Solution ID | sk171355 |
| Date Created | 2021-01-01 |
| Last Modified | 2021-01-05 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Users fails to connect to VPN site when using radius authentication.

* The following error is found in $FWDIR/log/vpnd.elg:`"User account expired on #DATE#"`.

* Logs in $FWDIR/log/vpnd.elg show that the user is found in a generic group.

## Cause

The expiration date set in the generic group has passed.

## Solution

This solution requires authentication. Please log in to view the full solution.

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