> Source: [sk171353](https://support.checkpoint.com/results/sk/sk171353)

# sk171353 - Cylance Protect Anti-Virus 3rd Party Software is not detected as running by the Endpoint Security Client Compliance blade

| Property | Value |
|----------|-------|
| Solution ID | sk171353 |
| Date Created | 2021-01-01 |
| Last Modified | 2021-01-03 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- After adding "Cylance Protect" Anti-Virus as Anti-Virus vendor to Endpoint Security Compliance blade as per [sk164995](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk164995), and then configuring the Compliance blade to check that the "Cylance Protect" is running - Compliance fails on that check although "Cylance Protect" is running as expected on the machine.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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