> Source: [sk171276](https://support.checkpoint.com/results/sk/sk171276)

# sk171276 - Unable to install policy after migration from R76SP.50 to R80.20SP, error code "0-2000173-3"

| Property | Value |
|----------|-------|
| Solution ID | sk171276 |
| Date Created | 2021-01-12 |
| Last Modified | 2022-03-14 |
| Technical Level | Advanced |
| Products | Security Gateway, Scalable Platforms |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | 41000 (EOL), 44000, 64000 |

## Symptoms

- * After a Scalable Platforms Appliance upgrade from R76SP.50 to R80.20SP, policy install fails with this error code: "`0-2000173-3`" or "0-2000173-11". 


  **Note** This issue may also occur when the user creates a new VS. 

* A quick review of the directory structure on the relevant SGM shows missing files and folders under the `/opt/CPsuite-R80.20/fw1/` main directory.

* `/opt/CPsuite-R80.20/fw1/CTX/CTX0000X/amw/ext_ioc/cur/sigs/malware_ioc.eng` is missing from the specific VS that has the Anti-Malware blade turned on (Anti-Bot or Anti-Virus).

## Cause

Directories and files were not created during the migration to R80.20SP. As a result, the policy install (using a different code than R76SP.50) looks for the files and fails since these files are not there.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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