> Source: [sk171174](https://support.checkpoint.com/results/sk/sk171174)

# sk171174 - Marketing name for SMB Appliance 730 appears as 1430

| Property | Value |
|----------|-------|
| Solution ID | sk171174 |
| Date Created | 2020-12-24 |
| Last Modified | 2020-12-27 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- Marketing name for SMB Appliance 730 appears as 1430.   
For Example:

```

Current system info
-----------------------------------
Current image name: R77_990172929_20_87
Current image version: 929
Previous image name: 
Previous image version: 
Default image name: R77_990172929_20_87
Default image version: 929
Bootloader version: 90
HW MAC Address: 00:1C:7F:96:6A:DE
LAN MAC Address: 00:1C:7F:96:6A:DF
DMZ MAC Address: 00:1C:7F:96:6A:E0
Wireless region: 
Unit version: 1
Unit model: L71
Marketing capabilities: 0
Marketing name: 1430
ODM Hardware Revision: 
Management opaque: RNYbbBzMqFo=:fsw9xg3SHBM=:2H4QAHD0JY4=
Hardware capabilities: 1 - SD card
RTC status: OK
NAND status: OK
The total number of NAND blocks in the appliancebox is 4096
The max number of NAND bad blocks allowed in the appliance is 80
The number of NAND bad blocks in the appliance is 2
The indexes of the NAND bad blocks are 10 100
On board temperature: 28.0C (valid: -5C ~ 85C)
CPU temperature:      33.0C (valid: 0C ~ 105C)
Voltage VDD_3P3V:        3.3720V (valid: 3.1255V ~ 3.4755V)
Voltage VDD_12V:        12.252V (valid: 11.343V ~ 12.663V)
Voltage VDD_5V:        5.021V (valid: 4.722V ~ 5.282V)
Voltage VDD_1P8V:        1.8100V (valid: 1.7005V ~ 1.9005V)
Voltage VDD_1P5V:         1.4980V (valid: 1.4155V ~ 1.5855V)
Voltage VDD_1P05V:     1.058V (valid: 0.988V ~ 1.113V)
Voltage VDD_CPU_1V:     1.084V (valid: 0.855V ~ 1.128V)
Voltage VDD_0P9V:     0.9100V (valid: 0.8455V ~ 0.9555V)
Voltage DDR_VTT_0P75V:     0.746V (valid: 0.703V ~ 0.798V)
-----------------------------------
```

<br />

## Cause

The device's PN was scanned incorrectly, resulting in an incorrect marketing name.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to open an RMA request. For further information regarding RMA policy click [here](https://www.checkpoint.com/support-services/rma-return-process/).  

<br />

---

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