> Source: [sk171173](https://support.checkpoint.com/results/sk/sk171173)

# sk171173 - Process stops working with "OutOfMemoryError" in /var/log/messages

| Property | Value |
|----------|-------|
| Solution ID | sk171173 |
| Date Created | 2021-01-07 |
| Last Modified | 2024-10-30 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS) |

## Symptoms

- * The following errors appear in `/var/log/messages`:

  ```
  
  IBM Java[XXXX]: JVMDUMP039I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError" at 2020/12/09 14:37:18 - please wait.
  ```

* A core file was created around the same time. It can be viewed using the `ls -lah /var/log/dump/usermode` command.

## Cause

This is a generic error indicating a Java process ran out of memory and stopped working.

## Solution

If the process which stopped working is CPM, SOLR, RFL, SmartView or API, refer to the following articles:  

* CPM / Solr / RFL: [sk123417 - High CPU utilization for "Java" process in R80.x Management server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk123417)
* SmartView: [sk169736 - SmartView core file in /var/log/dump/usermode/](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk169736)
* API: [sk119553 - Security Management API server crashes under heavy load](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk119553)

<br />

If none of the above applies:

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get assistance with this issue.  
A Support Engineer will increase the heap size of the relevant process.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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