> Source: [sk171140](https://support.checkpoint.com/results/sk/sk171140)

# sk171140 - Upgrade Fails on Security Management Servers with 3rd Party Backup Solutions

| Property | Value |
|----------|-------|
| Solution ID | sk171140 |
| Date Created | 2021-02-26 |
| Last Modified | 2021-03-01 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81 (EOS) |

## Symptoms

- Migrate export of the Security Management Server database fails with these errors: `
Export fails due to a due to a pre-existing sybloic link in $FWDIR/tmp/ Directory, From export log:
Migrate export of the management database fails on the following errors:
Export fails due to a due to a pre existing sybloic link in $FWDIR/tmp/ Directory, From export log:
`  
`
`  
`[18 Feb 11:46:03] [CreateDirectory] Going to create directory '/opt/CPsuite-R80.20/fw1/tmp/migrate/'
`  
`[18 Feb 11:46:03] ...--> FixPathForDirCreate
`  
`[18 Feb 11:46:03] ...<-- FixPathForDirCreate
`  
`[18 Feb 11:46:03] [CreateDirectory] WRN: Failed to create directory
`  
`
`  
`
and
`  
`
`  
`[18 Feb 11:46:03] [GetFreeDiskSpace] Path /opt/CPsuite-R80.20/fw1/tmp/migrate/ doesn't exist, nothing to check
`  
`[18 Feb 11:46:03] ..<-- GetFreeDiskSpace
`  
`[18 Feb 11:46:03] .<-- NoSpaceNotifierCleaner::exec
`  
`[18 Feb 11:46:03] .--> DirCleaner::exec
`  
`[18 Feb 11:46:03] [DirCleaner::exec] Going to remove directory '/opt/CPsuite-R80.20/fw1/tmp/migrate/'
`  
`[18 Feb 11:46:03] [DirCleaner::exec] Directory doesn't exist, nothing to do
`  
`

`

## Cause

Customer uses a 3rd party backup automation solution for the Security Management Server.  
Existing symbolic link in *$FWDIR/tmp* to the 'migrate' directory, prevents the execution of manual exports.

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## Solution

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