> Source: [sk171132](https://support.checkpoint.com/results/sk/sk171132)

# sk171132 - "Error: Failed to parse file" in SmartConsole When Activating Anti-Bot or Anti-Virus on VSX

| Property | Value |
|----------|-------|
| Solution ID | sk171132 |
| Date Created | 2020-12-21 |
| Last Modified | 2020-12-23 |
| Technical Level | Advanced |
| Products | Security Gateway, Scalable Platforms |
| Versions | R82.10, R82, R81.20, R82, R81.20 |
| OS | Gaia |
| Platform | 41000 (EOL), 44000, 64000 |

## Symptoms

- * Activate Anti-Virus or Anti-Bot blades results in an error in SmartConsole as below:

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1608571841603/Installation_Failure202012211940361.png)
* Internal VS does not show any error after enabling the blades.

* The issue may happen after an upgrade from R76.50SP to R80.20SP.

## Cause

Anti-Malware signature files were not created on the relevant VS.

The VS which has connectivity to the Internet is missing the directory: *$FWDIR/CTX/CTX000\<VS_Number\>/amw/ext_ioc*, which results in that failure.

Internal VS is functional without this directory.

## Solution

This solution requires authentication. Please log in to view the full solution.

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