> Source: [sk170925](https://support.checkpoint.com/results/sk/sk170925)

# sk170925 - Scheduled backup fails on Maestro Gateways in R80.30SP

| Property | Value |
|----------|-------|
| Solution ID | sk170925 |
| Date Created | 2021-01-03 |
| Last Modified | 2021-02-08 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * `Crontab -l` shows:

  ```
   
  ##__backup__test_ola 
  27 04 * * * /bin/scheduled_backup test_backup
  ```

* `show configuration` shows the correct details:

  ```
   
  [Local SGM] Test-GW-ch01-01> show backup-scheduled test_backup
  The scheduled backup is performed locally. 
  Every day at 04:27 
  ```

* `/var/log/messages` shows that backup creation stops with this error:

  ```
  
  [Expert@Test-GW-ch01-01:0]# tail -f /var/log/messages 
  Oct 30 04:25:11 2020 Test-GW-ch01-01 clish[13210]: get_add_cron_job_binding: time_arr[1]: 04:27 
  Oct 30 04:25:11 2020 Test-GW-ch01-01 clish[13210]: done 
  Oct 30 04:25:11 2020 Test-GW-ch01-01 clish[13210]: op: add, command_name: __backup__test_ola, command: /bin/scheduled_backup test_backup, recur: daily 
  Oct 30 04:25:11 2020 Test-GW-ch01-01 clish[13210]: is_daily: 1, is_weekly: 0, is_monthly: 0 
  Oct 30 04:25:11 2020 Test-GW-ch01-01 clish[13210]: Exiting get_add_cron_job_binding 
  Oct 30 04:25:11 2020 Test-GW-ch01-01 clish[13210]: sched_backup_schedule: Exiting 
  Oct 30 04:25:25 2020 Test-GW-ch01-01 xpand[22047]: backup: backup_type_live_get_proc start. 
  Oct 30 04:25:26 2020 Test-GW-ch01-01 xpand[22047]: backup: backup_type_live_get_proc start. 
  Oct 30 04:25:26 2020 Test-GW-ch01-01 xpand[22047]: cron_get_entry: job_name = __backup__test_backup 
  Oct 30 04:25:32 2020 Test-GW-ch01-01 xinetd[24862]: EXIT: cp-rmgmt status=0 pid=13136 duration=22(sec) 
  Oct 30 04:27:01 2020 Test-GW-ch01-01 scheduled_backup: scheduled_backup: SGM isn't SMO, skipping scheduled backup 
  Oct 30 04:27:01 2020 Test-GW-ch01-01 kernel: [fw4_0];fwioctl: FWHASTATEQUERY ioctl was recieved in the kernel instead of user-space! 
  ```

## Solution

This problem was fixed. The fix is included in:

* [**Jumbo Hotfix Accumulator for R81**](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114)**starting from Take 13**
* **[Maestro R80.30SP Jumbo Hotfix Accumulator](https://supportcenter.us.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165312) starting from Take 56**

You can also [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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