> Source: [sk170895](https://support.checkpoint.com/results/sk/sk170895)

# sk170895 - Cannot use "Show Package Tool" to export global policy from MDS

| Property | Value |
|----------|-------|
| Solution ID | sk170895 |
| Date Created | 2020-12-14 |
| Last Modified | 2021-04-08 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The "`$MDS_FWDIR/scripts/web_api_show_package.sh -k Standard -d MDS`" command fails to export Global policy and displays the error:  
  `
  Failed to run show-package command on package: 'Standard'. Aborting. Message: 'Requested object [Standard] not found'. Status Code: '404'`  

* If syntax is changed to "`$MDS_FWDIR/scripts/web_api_show_package.sh -k Standard -d Global`", the export fails with the following error:  
  `
  "com.checkpoint.mgmt_api.examples.MyLogger.severe()SEVERE]: Failed to run gateways-and-servers command.`  
  ` Message: 'Null Pointer except`  
  `
  ion: null'. Status Code: '500'"
  `

## Cause

There is no gateways and servers exist on the domain.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 25
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 100
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 232
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 190

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

After the hotfix is installed, use the following syntax to export the global policy from MDS.  
`[Expert@HostName:0]# $MDS_FWDIR/scripts/web_api_show_package.sh -k Standard -d Global`  

* "Standard" is the Global Policy Name. Replace it with your global policy package name.
* "Global" stands for MDS domain.

---

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