> Source: [sk170836](https://support.checkpoint.com/results/sk/sk170836)

# sk170836 - VSX VSLS with 3 Members Fails to Connect to Identity Collector

| Property | Value |
|----------|-------|
| Solution ID | sk170836 |
| Date Created | 2020-12-20 |
| Last Modified | 2021-02-28 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * VSX VSLS with 3 Members Fails to Connect to Identity Collector.

* On the Gateway side you see: "Peer closed the connection". On the Identity Collector: "general transport error 399".

* Connectivity between Security Gateway and Identity Collector was working previously.

* Security Gateway and Identity Collector are returning "Error: refer to sk113021"

* Following procedure in [sk113021](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113021) does not solve the issue.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 92
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 228
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 190
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) starting from Take 288

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Related solutions:**

* [sk113021 - Identity Collector fails to connect / add / edit a Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk113021)

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