> Source: [sk170678](https://support.checkpoint.com/results/sk/sk170678)

# sk170678 - "An error has occurred, please contact support" error message when adding the CloudGuard WAF application

| Property | Value |
|----------|-------|
| Solution ID | sk170678 |
| Date Created | 2020-11-25 |
| Last Modified | 2024-03-08 |
| Technical Level | Advanced |
| Products | WAF Application Security |
| Versions | Cloud |

## Symptoms

- When trying to add the CloudGuard WAF application, a web page with the following error appears instead of the application:

`An error has occurred, please contact support`

## Cause

The CloudGuard WAF application does not support the US region.

If the user's tenant was created with "*use specific data residency region*" set to US, the CloudGuard WAF application is not available.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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