> Source: [sk170672](https://support.checkpoint.com/results/sk/sk170672)

# sk170672 - "Error: Operation timed out" error when trying to connect with SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk170672 |
| Date Created | 2020-12-06 |
| Last Modified | 2021-02-28 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "`Error: Operation timed out`" message when trying to connect with SmartConsole.  

* The CPU and memory usage of CPM process may be abnormally high.  

* During debug, the `$MDS_FWDIR/log/cpm.elg` file shows:  

  `ERROR coresvc.internal.WorkSessionMgmtSvcImpl [taskScheduler-5]: Failed DomainSession 10a1a7fc803e71381bcf8059082653e1 discard. current ws 6830303c-ccbb-48b8-938e-da063cc45f28`  
  `java.lang.SecurityException: Tried to open non existing session with id 6eb0c027-d343-4974-b55d-1543806d119c`  
  `Failed to communicate with FWM: Exception during FWM call: Could not send Message.`  
  `FATAL: Failed to send <DIFFERENT_NUMBER> notifications to FWM. Notifications lost. FWM of domain 6e6071fc-062d-2d44-bc71-bdd0adc6b1df out of sync!!!`  
  `FATAL: Failed to send 1 notifications to FWM. Notifications lost. FWM of domain 2ba1a777-63da-9644-8829-303a22f05746 out of sync!!!`

  <br />

## Cause

Many notifications while login attempt which blocks the FWM process to authenticate.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 13
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 91
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 228
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 190

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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