> Source: [sk170632](https://support.checkpoint.com/results/sk/sk170632)

# sk170632 - Issues on SmartEvent Server after upgrade to R80.40

| Property | Value |
|----------|-------|
| Solution ID | sk170632 |
| Date Created | 2020-11-24 |
| Last Modified | 2023-08-28 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * After an upgrade of a SmartEvent Server to R80.40, when trying to run any SmartEvent report it fails almost immediately.

  Example:

  ![](https://sc1.checkpoint.com/sc//SolutionsStatics/sk170632/Reports failing completely202011231733402.jpg)
* Any attempt to create a new report and then to run it also fails almost immediately.

* SmartView shows "*Failed to login user:X*" while trying to export logs to Excel when logged in to SmartView with any user other than "admin".

* Every export to PDF fails.

* Install Policy through Global Policy re-assignment just hangs at "0% initializing".

* The *$FWDIR/log/cpm.elg* file on the SmartEvent Server contains lines similar to these:

  `
  [DATE TIME] ERROR coresvc.internal.LoginSvcImpl [qtp-1098916104-22936]: `**failed to login after domainSession was created, log out domain session**` XXXX and client session`  
  `
  at org.springframework.transaction.IllegalTransactionStateException: Existing transaction found for transaction marked with propagation '`**never** `'`  
  `
  at org.springframework.transaction.support.AbstractPlatformTransactionManager.handleExistingTransaction(AbstractPlatformTransactionManager.java:399)`

  or

  `
  [DATE TIME] ERROR coresvc.internal.LoginSvcImpl [qtp-1098916104-22936]: `**failed to login after domainSession was created, log out domain session**` XXXX and client session`  
  `
  at org.springframework.transaction.IllegalTransactionStateException: Existing transaction found for transaction marked with propagation '`**never** `'`  
  `
  at com.checkpoint.management.dleserver.coresvc.internal.LoginSvcImpl.runPreLoginSmartTasks`

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81](https://support.checkpoint.com/results/sk/sk166715)
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 91

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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