> Source: [sk170518](https://support.checkpoint.com/results/sk/sk170518)

# sk170518 - Users are redirected to the DLP UserCheck portal and receive Error 500

| Property | Value |
|----------|-------|
| Solution ID | sk170518 |
| Date Created | 2020-11-16 |
| Last Modified | 2020-11-17 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Users are redirected to the UserCheck portal and receive the following error:   
  `
  An unexpected error has occurred. You may still be able to continue working normally. Please retry accessing the web page in a short while. (500)"`

* Running steps in [sk94269](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk94269) and [sk161032](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk161032) does not solve the issue.

* The file /opt/CPUserCheckPortal/log/PortalLog.log shows the following:  
  `
  (/opt/CPUserCheckPortal/phpincs/conf/L10N/portal_en.php): failed to open stream: Permission denied`

## Cause

Wrong files permissions.

## Solution

This solution requires authentication. Please log in to view the full solution.

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