> Source: [sk170424](https://support.checkpoint.com/results/sk/sk170424)

# sk170424 - User cannot log into Mobile Access Portal with error: "Illegal date in Users Database. Login Failed"

| Property | Value |
|----------|-------|
| Solution ID | sk170424 |
| Date Created | 2020-11-10 |
| Last Modified | 2021-01-04 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * Users receive the following error when attempting to login to the Mobile Access Portal  
  *Illegal date in Users Database. Login Failed*   

* `CVPND` Debug shows  
  *\[AU\] call_au_auth_user: start (au=0x00000000)
  Illegal date \[day-non English Month-year\]
  \[CPSC\] cpsc_get_msg_by_id: Cache HIT for CPSC_ILLEGAL_DATE_FORMAT
  \[CPSC\] cpsc_get_msg_by_id: Cache HIT for CPSC_ILLEGAL_DATE_IN_USER_DB*

## Cause

The Security Management Server is running on a non-English OS.  
The non-English date information is saved in `fwauth.NDB`, where only English `expiration_date` should be stored.

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## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.  

**Hotfix installation instructions:**   
Refer to [sk168597 -- How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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