> Source: [sk170414](https://support.checkpoint.com/results/sk/sk170414)

# sk170414 - "show package tool" script fails to complete with "Script stopped running due to severe error!"

| Property | Value |
|----------|-------|
| Solution ID | sk170414 |
| Date Created | 2020-11-11 |
| Last Modified | 2022-04-15 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * The "`show package tool`" script fails to complete with "`Script stopped running due to severe error!`" even after following [sk164433](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk164433).  

* Management API logs during the time of the error show:   

  `ID: 52 Address: http://127.0.0.1:50277/web_api/show-access-rulebase `  
  `Encoding: ISO-8859-1 Http-Method: `  
  `POST Content-Type: application/json `  
  `Headers: {Accept=[application/json], connection=[keep-alive], `  
  `Content-Length=[121], content-type=[application/json], Host=[127.0.0.1:50277], User-Agent=[java-api-wrapper], `  
  `X-chkp-sid=[3iV8Cw7Cd_pwh6pCubcucbeN00sNuRhY_pOnutYl9PY], X-Forwarded-For=[127.0.0.1], X-Forwarded-Host=[127.0.0.1], `  
  `X-Forwarded-Host-Port=[443], X-Forwarded-Server=[192.168.1.15]} `  
  **Payload** `: {"limit":10,"uid":"915832cd-967f-448e-9e23-1548b33ee93a","use-object-dictionary":true,"`**details-level":"full**`","offset":50} `  
  `... `  

* Output from `show_package*.tgz` file shows:  
  `[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Command [show-access-rulebase] uid 915832cd-967f-448e-9e23-1548b33ee93a limit 10 offset 50 SUCCESSFUL`  
  `[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Command [show-access-rulebase] uid 915832cd-967f-448e-9e23-1548b33ee93a : Finished execution of 7 tasks`  
  `[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.severe()SEVERE]: `**Error: failed while creating policy package: 'Standard'. Exception: null. Error message: null**  
  `[DATE TIME com.checkpoint.mgmt_api.examples.ShowPackageTool.logoutReportAndExit()INFO]: `**Script stopped running due to severe error!**

## Cause

The message is getting truncated and as a result it fails.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416&partition=Basic&product=All)
* [Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 83
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 221
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 187
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) starting from Take 283

Check Point recommends to always upgrade to the most recent version   
([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=435) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=184) / [upgrade Multi-Domain Security Management](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=166)).

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