> Source: [sk170325](https://support.checkpoint.com/results/sk/sk170325)

# sk170325 - Adding a user with API fails because Gaia OS can not find an existing TACACS or RADIUS server

| Property | Value |
|----------|-------|
| Solution ID | sk170325 |
| Date Created | 2020-11-04 |
| Last Modified | 2021-07-12 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81 (EOS) |
| OS | Gaia |

## Symptoms

- Adding a user with API fails.

Output example:
`
add user name "UserCP-T1" authentication-method "tacacs" tacacs-server "tacacs1"
`  
`
code: "generic_err_object_not_found"`  
`
message: "Requested object [tacacs1] not found"`  

`
add user name "UserCP-R1" authentication-method "radius" radius-server "radius1"
`  
`
code: "generic_err_object_not_found"`  
`
message: "Requested object [radius1] not found"`

## Cause

The query ID in the Solr database is incorrect for the TACACS and RADIUS server.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R81.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170416)
* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 25
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 100
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 232

Check Point recommends to always upgrade to the most recent version   
([upgrade Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=435) / [upgrade Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=184) / [upgrade Multi-Domain Security Management](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=166)).

<br />

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

As a **workaround**you can use the dbedit tool:

* [sk65680 - Create users using dbedit](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk65680)
* [skI3301 - How to use the dbedit utility](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=skI3301)

---

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