> Source: [sk170292](https://support.checkpoint.com/results/sk/sk170292)

# sk170292 - During SMP activation that contains firmware upgrade topic, in addition to other topics, in rare cases there is a DB lock

| Property | Value |
|----------|-------|
| Solution ID | sk170292 |
| Date Created | 2020-11-01 |
| Last Modified | 2022-07-13 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1570R, 1500, 1600, 1800 |

## Symptoms

- * During SMP activation that contains the firmware upgrade topic, in addition to other topics, in rare cases there is a DB lock. Cannot connect to WEBUI and cannot save configuration on Security Gateway.
* Issue occurs only on appliances that have installed R80.20.10 firmware.

## Solution

1. Disable the firmware upgrade topic on your SMP plan.
2. Reboot the appliance.
3. Install the new firmware manually.

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