> Source: [sk170243](https://support.checkpoint.com/results/sk/sk170243)

# sk170243 - "Failed to get referrals. Server error is: N/A (Code 0x80041654, Session not established)" error when opening an object in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk170243 |
| Date Created | 2020-11-02 |
| Last Modified | 2023-02-27 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- Attempt to open any object in SmartConsole fails with

```

"Failed to get referrals.
Server error is: N/A (Code 0x80041654, Session not established)
```

## Cause

Security Management/MDS CMA Server is unable to fetch the details of the object from the database.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

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