> Source: [sk170219](https://support.checkpoint.com/results/sk/sk170219)

# sk170219 - All VPN tunnels that use a Pre-Shared Key fail during rekey

| Property | Value |
|----------|-------|
| Solution ID | sk170219 |
| Date Created | 2020-11-18 |
| Last Modified | 2020-12-15 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * All VPN tunnels that use a Pre-Shared Key fail during rekey.
* `$FWDIR\log\vpnd.elg` shows the following for all peers using a Pre-Shared Key:  
  `fwisakmp_get_preshared: pre-shared secret nil or empty for host XXXXX`.

## Cause

The `fwauth.NDB` file was corrupted.

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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