> Source: [sk170218](https://support.checkpoint.com/results/sk/sk170218)

# sk170218 - "Internal system error in HTTPS Inspection (Error Code: 1)" on Centerally Managed 1500 appliance

| Property | Value |
|----------|-------|
| Solution ID | sk170218 |
| Date Created | 2020-10-28 |
| Last Modified | 2022-07-13 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1500, 1600, 1800 |

## Symptoms

- * Logs for all HTTPS traffic: "Internal system error in HTTPS Inspection (Error Code: 1)". These logs might also appear for non-HTTPS traffic (e.g: DNS, SMTP, etc.).

* In kernel debug ("WS + ssl_insp") the following logs can be found:  

  `
  [ERROR]: nrb_column_filter_get_matched_rulenum_list: invalid ktable id (-1);`  
  `
  [ERROR]: nrb_column_service_match: nrb_column_filter_get_matched_rulenum_list failed;`  
  `
  [ERROR]: nrb_rulebase_default_match: virtual match_func failed for column 'Service' (3);`  
  `
  [ERROR]: nrb_rb_https_inspection_match: virtual rb_match_func failed;`  
  `
  `

## Cause

HTTPS Inspection policy is pushed incorrectly to 1500 appliance, causing an error to match traffic to the HTTPS Inspection policy.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 69
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 219

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

The fix should be installed on the Management Server.

---

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