> Source: [sk170203](https://support.checkpoint.com/results/sk/sk170203)

# sk170203 - After connecting to a 1500 appliance with Capsule VPN from an Android device, the Authentication Method changes to "VPN_Radius_2fa"

| Property | Value |
|----------|-------|
| Solution ID | sk170203 |
| Date Created | 2020-10-26 |
| Last Modified | 2022-07-14 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1500, 1600, 1800 |

## Symptoms

- After the user connects to a 1500 appliance with Capsule VPN, the only available authentication method is "VPN_Radius_2fa".

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## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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