> Source: [sk170118](https://support.checkpoint.com/results/sk/sk170118)

# sk170118 - "Internal Server Error" when users connect to the Internet in Harmony Connect

| Property | Value |
|----------|-------|
| Solution ID | sk170118 |
| Date Created | 2020-11-01 |
| Last Modified | 2022-04-10 |
| Technical Level | General |

## Symptoms

- *

  ```
  
  Use case 1: Remote users
  - The user installs the Harmony Connect application for Windows 10 or Mac
  - The user launches the application
  - The user enters a corporate email address (in some cases, the system automatically does this step)
  - A pop-up window appears with a request to enter a corporate sign-on password (in some cases, the user is 
  automatically identified and does not need to enter the sign-on password)
  - The pop-up window contains this message: "Could not log in: Internal server error"
  ```

*

  ```
  
  Use case 2: Users in branch offices
  - When the user accesses the Internet, a response page asks the user to sign in with corporate
   credentials (in some cases, the system automatically fills in the credentials)
  - The web browser responds with this error message: "Could not log in: Internal server error"
  ```

## Solution

Submit a Support ticket for Harmony Connect. For instructions, see [sk154712: How to submit a Support ticket for Harmony Connect](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk154712).

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