> Source: [sk170077](https://support.checkpoint.com/results/sk/sk170077)

# sk170077 - Administrator cannot log in to Infinity Portal

| Property | Value |
|----------|-------|
| Solution ID | sk170077 |
| Date Created | 2020-10-26 |
| Last Modified | 2022-03-29 |
| Technical Level | Advanced |
| Products | Check Point Portal |
| Versions | Cloud |

## Symptoms

- Certain Administrators cannot log in to Infinity Portal portal.checkpoint.com, receiving "`Failed to Fetch Data`" error:


![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk170077/scr202010271253201.jpg)

## Solution

This solution requires authentication. Please log in to view the full solution.

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