> Source: [sk170034](https://support.checkpoint.com/results/sk/sk170034)

# sk170034 - Unable to delete EPS.msi packages

| Property | Value |
|----------|-------|
| Solution ID | sk170034 |
| Date Created | 2020-11-02 |
| Last Modified | 2020-11-03 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Unable to delete MSI packages from the console, receiving "`Unknown Error: An unexpected error occurred. Sorry for the inconvenience, please restart the application.`":


![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1602581638068/error202010131506581.jpg)

## Cause

There should be 2 packages with the same name but different ends (*_LAPTOP* and *_DESKTOP* ) in '*sd_packages*' table, and one package was deleted which caused this issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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