> Source: [sk169994](https://support.checkpoint.com/results/sk/sk169994)

# sk169994 - Troubleshooting issues where Multi User Host (MUH) Agent keeps flapping between connected and disconnected

| Property | Value |
|----------|-------|
| Solution ID | sk169994 |
| Date Created | 2020-10-14 |
| Last Modified | 2024-10-27 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- Identity awareness Multi User Host (MUH) Agent keeps flapping between Connected and Disconnected.

## Cause

Connectivity issue between the MUH Agent and the Security Gateway's PDP.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content