> Source: [sk169877](https://support.checkpoint.com/results/sk/sk169877)

# sk169877 - Mobile access portal fails to load in a VSX environment with error in cvpnd: "Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement - CVPND aborting"

| Property | Value |
|----------|-------|
| Solution ID | sk169877 |
| Date Created | 2020-10-05 |
| Last Modified | 2021-02-04 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Mobile Access stops loading in VSX running R80.30 Jumbo Hotfix Take 217-219 / R80.40 Jumbo Hotfix Take 67-78.
* Running the command`# cvpnrestart` shows the following lines in cvpnd.elg:

  ```
  
  [CONF_READ] [CVPN_INFO] CvpnIS::SetDataReader::getField: Obtain the field: 'citrixStrictTicketEnforcement'
  [CONF_READ] [CVPN_ERROR] CvpnIS::SetDataReader::getField: Could not obtain the field: citrixStrictTicketEnforcement
  [ANY] Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement
  Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement - CVPND aborting
  ```

## Cause

The file *CVPNDIR/conf/cvpnd_internal_settings.C* was not copied from VS0 across all VSs.

## Solution

This problem was fixed. The fix is included in:  

* **[Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 83**
* **[Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152&partition=Basic&product=Endpoint) starting from Take 221**

If you choose not to upgrade, the following workaround is available:

**Note**: in cluster environment, the below steps must be implemented on all cluster members.

1. Copy the *$CVPNDIR/conf/cvpnd_internal_settings.C* file from VS0 to the same path on any Virtual System where Mobile Access is enabled.  

   Example:  
   Copy the file *$CVPNDIR/conf/cvpnd_internal_settings.C* from VS0 to VS02 at *$CVPNDIR/CTX/CTX00002/conf/cvpnd_internal_settings.C*   

2. Grant this file executable permissions by running *# chmod 640 \<file name\>*   
   Example: *# chmod 640 $CVPNDIR/CTX/CTX00002/conf/cvpnd_internal_settings.C*   

3. Run the command *# cvpnrestart* on that Virtual System environment's shell.  

   <br />

---

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