> Source: [sk169736](https://support.checkpoint.com/results/sk/sk169736)

# sk169736 - SmartView core file in /var/log/dump/usermode/

| Property | Value |
|----------|-------|
| Solution ID | sk169736 |
| Date Created | 2020-10-01 |
| Last Modified | 2025-02-11 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * A SmartView core file is generated in the `/var/log/dump/usermode/` directory.  

* The `javacore.XXXX.txt` file shows:  
  `f1TISIGINFO Dump Event "systhrow" (00040000) Detail "java/lang/OutOfMemoryError" "Java heap space" received`

## Cause

**"** *OutOfMemoryError* **"**indicates the need to increase the heapSize of the SmartView server.

## Solution

This solution requires authentication. Please log in to view the full solution.

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