> Source: [sk169557](https://support.checkpoint.com/results/sk/sk169557)

# sk169557 - web_api_show_package.sh returns "Script stopped running due to severe error!"

| Property | Value |
|----------|-------|
| Solution ID | sk169557 |
| Date Created | 2020-09-22 |
| Last Modified | 2021-01-30 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The "`$MDS_FWDIR/scripts/web_api_show_package.sh -k [Policy_name]`" script fails with error "`Script stopped running due to severe error!`" if there are SMB appliances defined in the policy.  

* The `show_package-xxxx-xx-xx_xx-xx-xx.elg` file show error   
  `[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Command [show-access-rulebase] uid ` limit 10 offset 0 FAILED.  

* The `$MDS_TEMPLATE/log/cpm.elg` shows:  
  `
  ERROR com.checkpoint.management.web_api.utils.WebApiCommandExceptionUtils.getErrorReply:271 [qtp323436897-30] -java.lang.reflect.InvocationTargetException" caused by: java.lang.NoSuchFieldError: com/checkpoint/infrastructure/utils/EmptyCollectionUtils.EMPTY_SET`  

  `
  WARN com.checkpoint.management.web_api_is.utils.RemoteDetailsLevelUtils.getApiReplyObjectsByCpmObjects_aroundBody4:296 [qtp1799980982-33] - GatewayNonSupportedException was caught for object: [
  482340ff-93dd-4fe3-9fa5-6ee9b5ba4aa6]"`

## Cause

API command does not support SMB gateways.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 10
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 91

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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