> Source: [sk169552](https://support.checkpoint.com/results/sk/sk169552)

# sk169552 - Upgrade tools package with incorrect name is stuck in CPUSE, cannot install any other package using CPUSE

| Property | Value |
|----------|-------|
| Solution ID | sk169552 |
| Date Created | 2020-10-06 |
| Last Modified | 2021-10-10 |
| Technical Level | Advanced |
| Products | Security Management Server, Cloud Firewall |
| Versions | R81 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * When the user tries to import an upgrade tools package with an incorrect name (for example: "ngm_upgrade_wrapper_994000292_1 (3).tgz"), it will fail to install and get stuck in CPUSE.
* The CPUSE stops and starts repeatedly.
* The following message appears intermittently in the WebUI `CPUSE Deployment Agent is not running. CPUSE actions are disabled. To start the CPUSE Deployment Agent, see sk92449, or contact Check Point Technical Services.`
* It is not possible to use CPUSE to install any other package.
* There is no option to delete the upgrade tools package directly from CPUSE. <br />

## Cause

The*DAService* process stops working because of the bad database entry.

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## Solution

This solution requires authentication. Please log in to view the full solution.

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