> Source: [sk169455](https://support.checkpoint.com/results/sk/sk169455)

# sk169455 - When user is prompted for password to login via Secure Domain Logon (SDL) VPN and he clicks "Cancel", Windows freezes

| Property | Value |
|----------|-------|
| Solution ID | sk169455 |
| Date Created | 2020-09-28 |
| Last Modified | 2022-08-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- When user is prompted for a password to login via Secure Domain Logon (SDL) VPN and he clicks "Cancel", Windows freezes, and a hard reboot is needed.  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk169455/Capture202009181553111.png)

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get assistance with this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

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