> Source: [sk169373](https://support.checkpoint.com/results/sk/sk169373)

# sk169373 - SDP traffic is dropped after an upgrade to R80.30 Jumbo Hotfix Take 215

| Property | Value |
|----------|-------|
| Solution ID | sk169373 |
| Date Created | 2020-10-01 |
| Last Modified | 2022-12-08 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81 (EOS) |

## Symptoms

- * SDP traffic is dropped after an upgrade to R80.30 Jumbo Hotfix Take 215.

* The drop debug contains this drop:  
  `fw_log_drop_ex: Packet proto=17 x.x.x.x:x -> x.x.x.x:5060 dropped by fw_post_vm_chain_handler Reason: Handler 'sip_manager' drop;`

* A log with these fields appears in SmartConsole logs:  

  `VoiP Reject Reason: Malformed SIP packet`  
  `
  VoIP Reject Reason information: Invalid SDP header` 

* SIP debug shows these lines:  
  `fw ctl debug -m fw + sip `  
  `
  fw ctl debug -m WS_SIP + all
  `  
  `
  @;1509687;13Aug2020 9:43:55.703069;[cpu_3];[fw4_0];voip_handle_bool_protection: [IP ADDRESS] is not allowed to open media ports on behalf of [IP ADDRESS]. not dropping. action=0. protection. track=-1. not logging;
  @;1509687;13Aug2020 9:43:55.703073;[cpu_3];[fw4_0];sip_save_sdp_invite: Failed - unexcpected pkt_type=180;
  @;1509687;13Aug2020 9:43:55.703076;[cpu_3];[fw4_0];sip_handle_sdp: failed to save SDP. dropping;`

  <br />

## Cause

SDP Status code 180 was not handled properly because of a change in the code.

<br />

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170114) starting from Take 13
* [Jumbo Hotfix Accumulator for R80.40](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk165456) starting from Take 92
* [Jumbo Hotfix Accumulator for R80.30](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk153152) starting from Take 228
* [Jumbo Hotfix Accumulator for R80.20](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk137592) starting from Take 190
* [Jumbo Hotfix Accumulator for R80.10](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116380) starting from Take 288

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

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