> Source: [sk169360](https://support.checkpoint.com/results/sk/sk169360)

# sk169360 - Migrate Import of R77.x Management to R80.x fails due to expired admin accounts

| Property | Value |
|----------|-------|
| Solution ID | sk169360 |
| Date Created | 2020-09-14 |
| Last Modified | 2020-09-21 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.x, R82.20, R82.x, R81.20, R82, R82.20 |
| OS | Gaia |

## Symptoms

- * Migrate export from R77.x environment is successful but "migrate import" on R80.x Management fails with error "`Migrate import failed`".  

* `$FWDIR/log/upgrade_log-date.elg` shows:  

  `
  [...]@HOST[DATE TIME] [CUpgCPMIInterface::RunUpgradeCommands] ==== upgradeCommand end ====`  
  `
  [...]@HOST[DATE TIME] CNgmProxyImpl::init: this = 0xe347830`  
  `
  [...]@HOST[DATE TIME] CNgmProxyImpl::init: this = 0x10e48d30`  
  `
  [...]@HOST[DATE TIME] [CUpgradeMgr::PerformUpgrade] Ended saving the '/opt/CPsuite-R80.40/fw1/conf/' DB.`  
  `
  [...]@HOST[DATE TIME] [CPluginUpgradeManager_Impl::AddGlobalRules] Adding plug-in global rules.`  
  `
  [...]@HOST[DATE TIME] [writeUpgradeResult] The path to result file is: '/opt/CPsuite-R80.40/fw1/log/upgrade_result'`  
  `
  [...]@HOST[DATE TIME] [writeUpgradeResult] Wrote the following to the result file: '0'`  
  `
  [...]@HOST[DATE TIME] [CCPDBMain::Run] cpdb ended with result '0x0' (The Operation Finished Successfully).`  
  `
  [...]@HOST[DATE TIME] [CCPDBMain::Run] Setting upgrade phase in CPM Server
  `  

  `
  [...]@HOST[DATE TIME] [CCPDBMain::setNgmUpgradeStatus] Setting upgrade 
  phase for domain 41e821a0-3720-11e3-aa6e-0800200c9fde to post_objects
  `  

  `
  [...]@HOST[DATE TIME] [CCPDBMain::RunPostProcessInCpm] Calling to SendPostProcessMessageToJavaUpgradeServer()`  
  `
  [...]@HOST[DATE TIME] [UpgradeToRenaissanceInfra::invokeUpgradeOnCpmServer] FATAL ERROR: Java migration failed, id = 22788, response is 1`  
  `
  [...]@HOST[DATE TIME] [CCPDBMain::SendPostProcessMessageToJavaUpgradeServer] FATAL ERROR: error when performing java upgrade server post process`  
  `
  [...]@HOST[DATE TIME] [CCPDBMain::RunPostProcessInCpm] ERROR: Failed to run Post Process on cpm! aborting!`  
  `
  [...]@HOST[DATE TIME] [CCPDBMain::StopNGMServer] NGM server will not be stopped.
  `  

* `$FWDIR/log/upgrade_from_fwm_on_domain_[domain_uuid].elg` shows:  

  `
  TIME,PID INFO com.checkpoint.management.upgrade.action.PostProcessAction.postProcess:143 [main] - calling AdminObjectsPostProcessAction()`  
  `
  TIME,PID INFO com.checkpoint.management.upgrade.action.AdminObjectsPostProcessAction.updateAllAdmins:9 [main] - updateAllAdmins-->`  
  `
  TIME,PID INFO com.checkpoint.management.upgrade.action.PostProcessAction.upgrade:122 [main] - PostProcessAction: exit`  
  `
  TIME,PID ERROR com.checkpoint.management.upgrade.Dispatcher.dispatch:29 [main] - Exception caught during upgrade: An internal error has occurred., reason: An internal error has occurred.`  
  `
  javax.xml.ws.soap.SOAPFaultException: An internal error has occurred.`  
  `
  at org.apache.cxf.jaxws.JaxWsClientProxy.invoke(JaxWsClientProxy.java:161)`  
  `
  at com.sun.proxy.$Proxy407.createNewAdmins(Unknown Source)`  
  `
  at com.checkpoint.management.upgrade.action.AdminObjectsPostProcessAction.updateAllAdmins(AdminObjectsPostProcessAction.java:17)`  
  `
  at com.checkpoint.management.upgrade.action.PostProcessAction.postProcess(PostProcessAction.java:107)`  
  `
  at com.checkpoint.management.upgrade.action.PostProcessAction.upgrade(PostProcessAction.java:127)`  
  `
  at com.checkpoint.management.upgrade.Dispatcher.dispatch(Dispatcher.java:2)`  
  `
  at com.checkpoint.management.upgrade.UpgradeServer.fetchAndDispatchUpgradeRequest(UpgradeServer.java:30)`  
  `
  at com.checkpoint.management.upgrade.UpgradeServer.performUpgrade(UpgradeServer.java:78)`  
  `
  at com.checkpoint.management.upgrade.UpgradeServer.runServer(UpgradeServer.java:58)`  
  `
  at com.checkpoint.management.upgrade.UpgradeServer.main(UpgradeServer.java:39)`  
  `
  Caused by: org.apache.cxf.binding.soap.SoapFault: An internal error has occurred.
  `

## Cause

The problem is in R77.30 database. The Administrator objects in SmartConsole are expired or incorrectly configured in R77.x environment.

<br />

## Solution

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