> Source: [sk169253](https://support.checkpoint.com/results/sk/sk169253)

# sk169253 - SmartConsole fails to connect and shows "An error occurred while making the HTTP request"

| Property | Value |
|----------|-------|
| Solution ID | sk169253 |
| Date Created | 2020-09-14 |
| Last Modified | 2026-02-09 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- After hardening SmartConsole Windows machine to communicate with the Management Server with the cipher-suite "TLS_DHE_RSA_WITH_AES_128_GCM_SHA256", this error appears when connecting with SmartConsole to the Management Server:

`An error occurred while making the HTTP request to https://xxx.xxx.xxx.xxx:19009/cpmws/LoginSvcRemote?wsdl. This could be due to the fact that the server certificate is not configured properly with the HTTP.SYS in the HTTPS case. This could also be caused by a mismatch of the security binding between the client and the server.`

Example:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk169253/SmartConsole_ Handshake failed202009100457541.png)

<br />

## Cause

Possible causes:  

* The server certificate is not configured properly with the HTTP.SYS in the HTTPS case.
* A mismatch of the security binding between the client and the server.
* The administrator authorized with an expired certificate.
* The used Windows version where the Smart Console is installed is too old.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content