> Source: [sk169220](https://support.checkpoint.com/results/sk/sk169220)

# sk169220 - Fail to restart the Gaia Deployment Agent

| Property | Value |
|----------|-------|
| Solution ID | sk169220 |
| Date Created | 2020-09-16 |
| Last Modified | 2020-09-16 |
| Technical Level | Advanced |
| OS | Gaia |

## Symptoms

- * Fail to restart the Gaia Deployment Agent:  
  fw\> installer agent stop  
  Stopping the Deployment Agent process  
  INFO Client reached timeout (10 seconds).
* Could not install a Hotfix  
  fw\> show installer packages  
  \*\* \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*  
  \*\* Connection error. Packages list might be incomplete \*\*  
  \*\* \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*  
  \*\* \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*  
  \*\* Majors \*\*  
  \*\* \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* \*\*  
  Display name Status   
  R80.30 Fresh Install and Upgrade for Security   
  Gateway and Standalone Installed

## Cause

`# installer install` is not available for old Gaia Deployment Agent.

<br />

## Solution

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