> Source: [sk169212](https://support.checkpoint.com/results/sk/sk169212)

# sk169212 - Logs cannot be exported due to timeout

| Property | Value |
|----------|-------|
| Solution ID | sk169212 |
| Date Created | 2020-09-20 |
| Last Modified | 2022-01-26 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R82.10, R82.20, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * In rare scenarios, logs cannot be exported from the Log server due to timeout.   

* $RTDIR/log/RFL.log file shows:  
  `
  DATE TIME,PID ERROR [pool-1-thread-36607] com.checkpoint.logs.LogServerRequestExecutor.call:47 - Error while handling request to [IP:8211]. uri: https://IP:8211/log_indexer_proxy/ping?ip=xxx, request data: [] `  
  `
  org.apache.http.conn.HttpHostConnectException: Connect to [IP]:8211 [/IP] failed: Connection refused (Connection refused) `  
  `
  at org.apache.http.conn.HttpHostConnectException.`(HttpHostConnectException.java:68)  
  ...  
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)  
  at java.lang.Thread.run(Thread.java:812)  
  Caused by: java.net.ConnectException: Connection refused (Connection refused)  

* SmartView log shows:  

  `
  DATE TIME,PID WARN 1s0637cox0ykh1hv2zj960dez7 [Timer-9] (AbsTaskRunner.java:4)`  
  ` - 
  task with uid {3EAA8EB7-B3B7-48F0-850D-E1903B4373D8} reached its timeout of 3600000 milliseconds `  
  `
  2020-07-30 13:50:55,993 INFO o4gngzm7pqvrxme0jn3e5swa [TaskExecutor Worker 4] (ExportExcelTask.java:71) `  
  `
  - Manually canceled Excel Export of uid : {0C0705C1-823D-4047-9F2D-40CBB66D64F2} `

## Cause

On rare occasions when specific filters are being used to export a very large amount of logs it can cause the export to timeout and fail.

<br />

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.   
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

---

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