> Source: [sk169100](https://support.checkpoint.com/results/sk/sk169100)

# sk169100 - "cannot download Python Package. Failed running download process" error in Threat Emulation update

| Property | Value |
|----------|-------|
| Solution ID | sk169100 |
| Date Created | 2020-09-02 |
| Last Modified | 2020-09-06 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Device status displays the following: `"Error: Threat Emulation update failed, cannot download Python Package. Failed running download process."`

* The output of "tecli show downloads python" shows the following: `"UID: A00E6A3D-9EE2-4ADB-8022-DDB302981D54 Revision: 2 Status: Waiting for download"`

* Following [sk83520](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk83520) to check connectivity to Check Point servers, the connectivity is ok.

* $FWDIR/log/te_file_downloader_elg has the following logs:  
  ` 
  [TE (TD::Important)] main_te_fileDownloader: all arguments are valid: file type: te_python, version: gulliver, UID: A00E6A3D-9EE2-4ADB-8022-DDB302981D54, revision: 2, hash: 196453900, maxDownloadSpeedInBytes: 0, destination directory: /var/log/files_repository/Python/A00E6A3D-9EE2-4ADB-8022-DDB302981D54/2, proxy address: , porxy port: 0 `  
  `
  [TE (TD::Important)] get_file: iterating over files... `  
  `
  [TE (TD::Important)] get_file: File hash (969d95b3fde33d352e95e306d7af6d6a72e356cf), does not match required file's hash (N/A), skipping...`  
  ` 
  [NOTICE] http_client_create: curl init finished successfully [ERROR] FDT_create: Failed to get tderror log file handler (NULL) `  
  `
  [NOTICE] FDTparser_create: FDTParser created succesfully. `  
  `
  [TE (TD::Important)] get_file: No file to download `  
  `
  [NOTICE] http_client_destroy: Free HttpClient memory - Done `  
  `
  [TE (TD::Critical)] main_te_fileDownloader: failed getting file`

## Solution

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